Cancellations & Refunds policy

Returns and Refunds Policy

Thank you for choosing Book of Healing Pty Ltd T/A Small Biz Optimize for your digital service needs. Due to the nature of our digital goods and services, we do not accept returns once the digital goods have been delivered.

Subscription Cancellations

Subscriptions are billed on a monthly basis. If you wish to cancel your subscription, please inform us before the start of the new subscription period to avoid being charged for the next month. Cancellations can be made by sending a clear statement of your decision to cancel to

Order Cancellations

For individual orders, you have the right to cancel and receive a full refund provided you notify us before the commencement of the project. If the project has already begun and a team member has started working on it, the deposit, which is typically 50% of the project's value, is non-refundable.

Exercising Your Right of Cancellation

To exercise your right of cancellation, please inform us of your decision to cancel through a clear statement by e-mail at We will process your reimbursement no later than 7 days from the day on which we receive your cancellation notice.

Online Reputation Management: Cancellation and Refund Policy

Regarding our Online Reputation Management service, it's essential to understand that this work involves variables beyond our control, such as the unpredictability of search engine crawling and their workload. Due to these factors, the time frame for seeing results can vary significantly; in some cases, improvements may be observed quickly, while in others, it might take considerably longer. Given these efforts' intricate and unpredictable nature, we want to clarify that we cannot offer refunds or accept cancellations once we have initiated our work. This policy is in place to acknowledge the significant resources and personalized efforts that go into starting and executing your online reputation management strategy. We appreciate your understanding and trust as we navigate the complexities of enhancing your online presence.

Contact Us

For any questions regarding our Returns and Refunds Policy, please do not hesitate to contact us via e-mail at